Responsible Gaming at cickex
At cickex, we believe that betting should always be an enjoyable form of entertainment — never a source of financial stress or personal harm. Our responsible gaming programme provides every player in Bangladesh with the tools, information, and support needed to stay in control.
Our Commitment to Safe Gambling
cickex was built for the Bangladesh market with a clear philosophy: entertainment first, safety always. We understand that for the vast majority of our players — cricket fans watching the Bangladesh Tigers take on the world, slots enthusiasts enjoying an evening of gaming, or crash-game players testing their timing — gambling is a fun, low-stakes leisure activity. We want to keep it that way.
However, we also recognise that for a small number of players, gambling can cross the line from recreation into compulsion. Problem gambling is a recognised behavioural condition, and cickex takes its duty of care to all players seriously. Our responsible gaming programme is not a legal formality — it is a genuine, operational commitment embedded into how the platform is designed, monitored, and managed every single day.
Every member of the cickex team — from customer support agents to platform engineers — is trained to recognise signs of problem gambling and to respond with empathy and practical assistance. Our platform systems run automated monitoring in the background, flagging patterns of high-risk behaviour so that our compliance team can intervene proactively, often before a player is even aware that their gambling has shifted into unhealthy territory.
Our promise: cickex will never market aggressively to players who have shown signs of problem gambling, are on a self-exclusion list, or who have set binding deposit or loss limits. Player welfare takes priority over revenue at every decision point.
Six Pillars of Player Protection
cickex's responsible gaming framework rests on six core principles. Each one translates directly into a feature or policy you can use today.
Every cickex account undergoes mandatory age verification before any deposit or withdrawal can be processed. Players must be 18 years or older. No exceptions. NID or passport confirmation is required as part of standard KYC.
Set daily, weekly, or monthly deposit ceilings in Bangladeshi Taka directly from your account settings. Once set, a limit can only be increased after a mandatory 24-hour cooling-off period — a deliberate friction designed to protect you.
Lose track of time during a long BPL betting session? Set a maximum session duration in your account. Once your time limit is reached, cickex will remind you and, if you choose, log you out automatically to give you a natural break.
Need a short break without committing to full self-exclusion? Activate a time-out period of 24 hours, 7 days, or 30 days. During a time-out, your account is suspended and you cannot deposit, place bets, or access casino games.
For players who need a longer break or wish to stop gambling permanently, cickex offers self-exclusion for periods of 6 months, 1 year, 3 years, or indefinitely. Once activated, self-exclusion cannot be reversed until the chosen period has fully elapsed.
Enable periodic on-screen reminders at intervals of your choosing — every 30, 60, or 90 minutes — that display your session duration, total amount wagered, and net result so far. Knowledge is the first step to staying in control.
Age Restriction & Verification
cickex is strictly an 18+ platform. Gambling by persons under the age of 18 is illegal, harmful, and absolutely prohibited on our platform. This rule applies equally to all players in Bangladesh, regardless of the game type — sports betting, casino games, crash games, or slots.
How Age Verification Works
At the point of registration, all players must confirm that they are 18 years of age or older by ticking a declaration checkbox. This declaration is legally binding under cickex's Terms and Conditions. However, a declaration alone is not sufficient — cickex also requires documentary evidence.
Before your first withdrawal can be processed — and in some cases before certain deposit thresholds are reached — you will be required to submit one of the following documents as part of the KYC (Know Your Customer) process:
- National Identity Card (NID) showing your full name and date of birth;
- Valid Bangladesh Passport;
- A selfie photograph alongside the submitted identity document.
Our compliance team reviews each KYC submission manually. Accounts where age cannot be confirmed will be suspended and any funds held will be returned to the player's verified payment method after investigation.
Protecting Minors
If you are a parent or guardian and believe that a minor in your household has registered with cickex, please contact us immediately at [email protected] with the subject line "Underage Account Report". We will investigate within 24 hours, suspend the account, and arrange a full refund of any deposited funds.
We also strongly recommend that parents and guardians use parental control software to prevent minors from accessing online gambling sites. Tools such as Net Nanny, Qustodio, or your mobile network's family safety settings can be used to block access to gambling platforms at the device or network level.
Zero tolerance: Any attempt to circumvent the age verification process — including providing false identity documents — constitutes fraud and will result in immediate permanent account closure, forfeiture of all balances, and a report to the relevant authorities.
Recognising Problem Gambling
Problem gambling does not always announce itself clearly. It often develops gradually — what begins as casual cricket betting during the BPL season can, for some individuals, slowly shift into a compulsive pattern that affects finances, relationships, and mental health. Recognising the warning signs early is the most effective way to prevent gambling from becoming a serious problem.
cickex encourages every player to ask themselves the following questions honestly. If you answer "yes" to two or more of them, we strongly recommend using one of the player protection tools described in Section 4, or contacting our support team for a confidential conversation.
Self-Assessment: Is Your Gambling Still Under Control?
Remember: Answering "yes" to any of these questions is not a sign of weakness — it is a sign of self-awareness. Problem gambling is a recognised condition, and effective help is available. The sooner you reach out, the easier it is to regain control.
Player Protection Tools
cickex provides a comprehensive suite of player-controlled tools that you can activate at any time from your account settings — no approval required, no waiting period to reduce a limit. The tools are designed to give you meaningful control over how, when, and how much you gamble.
Deposit Limits
Cap your total deposits over a daily (24h), weekly (7-day), or monthly (30-day) rolling window. Available in increments of ৳500. Reductions take effect immediately; increases require a 24-hour cooling-off period.
Loss Limits
Set a maximum net loss threshold per day, week, or month. Once your loss limit is reached, you will be unable to place further bets until the limit period resets, giving you a hard financial floor.
Session Limits
Define the maximum amount of time you may spend logged into cickex in a single session. When the limit is reached, you will receive a notification and, if you opt in, be automatically logged out.
Time-Out
Take a short break of 24 hours, 7 days, or 30 days. Your account will be temporarily suspended — no deposits, no bets, no casino access — until the time-out period ends.
How to Activate a Player Protection Tool
Log in to your cickex account
Navigate to the cickex platform and sign in with your registered mobile number and password.
Open Account Settings
Click on your profile icon in the top-right corner of the screen and select "Account Settings" from the dropdown menu.
Navigate to Responsible Gaming
Select the "Responsible Gaming" tab within Account Settings. All player protection tools are grouped here for easy access.
Choose your tool and set your parameters
Select the tool you wish to activate — deposit limit, loss limit, session limit, or time-out — enter your chosen value or duration, and confirm your selection.
Confirm via SMS or email
cickex will send a confirmation to your registered mobile number (bKash/Nagad) or email address. The tool takes effect immediately upon confirmation. Limit reductions are instant; limit increases require a 24-hour delay.
If you are unable to access Account Settings or need immediate assistance activating a player protection tool, contact our support team at [email protected] and we will apply the tool on your behalf within 1 hour.
Self-Exclusion Programme
Self-exclusion is the most powerful tool in cickex's responsible gaming toolkit. It is designed for players who have recognised that gambling is causing harm and who want a binding, enforceable break from the platform — one that they cannot simply undo on a whim or in a moment of temptation.
When you activate self-exclusion, your cickex account is immediately and completely suspended for your chosen period. You will not be able to log in, deposit funds, place bets, or play any casino game. Any active bonus balances will be forfeited. Any real-money balance remaining in your account at the time of self-exclusion will be returned to your registered bKash, Nagad, Rocket, or Upay account within 5 business days.
Available Self-Exclusion Periods
Recommended for players who need a significant break but are not yet certain about permanent exclusion.
A meaningful long-term break that allows time for professional support and the development of healthier habits.
For players who have experienced significant harm and require an extended period away from all gambling activity.
A permanent, irrevocable exclusion for players who choose never to return to gambling. This cannot be reversed.
Important Rules Governing Self-Exclusion
- Irrevocable during the exclusion period: Once self-exclusion is activated, it cannot be shortened, paused, or lifted before the chosen end date — regardless of the reason. This is intentional and is what makes self-exclusion effective.
- Covers all cickex products: Self-exclusion applies across the entire cickex platform — sports betting, live casino, crash games (including Aviator), slots, and all other game categories.
- Marketing opt-out is automatic: As soon as self-exclusion is activated, your account is immediately removed from all marketing lists. You will not receive promotional emails, SMS offers, or bonus notifications during your exclusion period.
- Returning after exclusion: For exclusion periods of 6 months, 1 year, or 3 years, reactivating your account at the end of the period requires a written request to [email protected], a 48-hour cooling-off period, and confirmation that you understand the risks of returning to gambling. Permanent exclusions cannot be reversed under any circumstances.
- Remaining balance: Any real-money balance at the time of self-exclusion is returned to your registered payment method within 5 business days. No withdrawal fees are charged.
How to Request Self-Exclusion
Self-exclusion can be initiated directly through your Account Settings under the Responsible Gaming tab. Alternatively, email [email protected] with the subject line "Self-Exclusion Request", stating your registered mobile number and your chosen exclusion period. Our team will action your request within 1 hour of receipt — 24 hours a day, 7 days a week.
Support & Help Resources
cickex's own support team is always your first point of contact for responsible gaming concerns. However, we also recognise that some players benefit from speaking with independent organisations that specialise in gambling addiction counselling and support. The following resources are available in Bangladesh and internationally.
cickex Responsible Gaming Support
Our dedicated team handles all responsible gaming concerns in English, seven days a week. We can activate limits, process self-exclusion requests, and discuss any concern you have about your gambling in complete confidence.
Subject line: "Responsible Gaming" — response within 1 hour.
Kaan Pete Roi (Bangladesh)
A Dhaka-based emotional support and mental health helpline that provides confidential counselling in Bengali and English. Trained volunteers are available to talk through gambling-related stress, financial anxiety, and family difficulties.
Available daily — display as plain text only.
Gamblers Anonymous International
A worldwide fellowship of men and women who share their experience, strength, and hope with each other to solve their common problem and help others recover from a gambling problem. Meetings are available online in English.
Visit their website directly — no referral needed.
National Mental Health Institute (NIMH), Bangladesh
The National Institute of Mental Health in Dhaka provides professional psychiatric and psychological support. Gambling addiction is recognised as a behavioural health issue and can be treated through their outpatient services.
Contact via your local health authority for a referral.
All communications with cickex's responsible gaming team are handled with strict confidentiality. Your account status, personal details, and the nature of your enquiry will never be shared with third parties except where required by applicable law.
Tips for Safe Play
Responsible gambling is not just about avoiding the worst outcomes — it is about building healthy habits from the start so that betting on cricket, spinning slots, or playing live casino games at cickex remains a source of genuine enjoyment throughout your life. The following practical tips are grounded in behavioural science and are recommended by problem gambling organisations worldwide.
Before you deposit, decide on a fixed amount that you are genuinely comfortable losing entirely — an amount that will not affect rent, food, family expenses, or savings. Treat this amount as the cost of entertainment, not as an investment.
Chasing losses — placing bigger bets to recover what you have lost — is the single most dangerous pattern in gambling behaviour. If you have reached your session budget, stop. Walk away. Losses cannot be reliably recovered through continued gambling.
Decide in advance how long you will play — for example, no more than 90 minutes during any T20 match session. Use cickex's built-in session limit tool or simply set a phone alarm. Time limits are just as important as spending limits.
Gambling should be one of many leisure activities in your life — not the primary one. Make sure you maintain other hobbies, social connections, and physical activity. Isolation and boredom are among the most common triggers for problem gambling escalation.
Fatigue, stress, grief, and strong emotions impair decision-making and lower inhibitions. Gambling when you are not in a calm, rational state of mind significantly increases the risk of impulsive, large, or poorly considered bets.
Secrecy is a warning sign. If you feel comfortable telling family members how much you gamble and how much you spend, that is a healthy sign. If you feel you need to hide it, that is a signal worth paying attention to. Open conversations protect you.
Contact cickex Support
Our responsible gaming support team is available around the clock to assist any cickex player in Bangladesh who has a concern about their gambling, wants to activate a protection tool, or needs help understanding any aspect of this policy. We are committed to responding to every responsible gaming enquiry within one hour.
When contacting us about a responsible gaming matter, please include the following in your message to help us assist you as quickly as possible:
- Your registered mobile number or username;
- A brief description of your concern or the tool you wish to activate;
- Your preferred contact method (email reply or SMS).
Email Support
For all responsible gaming enquiries, self-exclusion requests, limit changes, and general welfare concerns.
Response within 1 hour, 24/7
Account Settings
Activate deposit limits, session limits, loss limits, or time-out directly from your cickex account at any time — no waiting, no approval needed.
Instant activation for all limit reductions
Live Chat
Use the live chat feature within your logged-in cickex account to speak with a support agent in real time about any responsible gaming concern.
Typical response time under 3 minutes
Confidentiality guaranteed: All responsible gaming communications are handled by a dedicated welfare team, separate from general customer support. Your privacy is fully protected and your account standing will not be negatively affected by reaching out for help.
Enjoy cickex Responsibly
Now that you know how cickex supports safe gambling in Bangladesh, explore the platform with confidence. Cricket betting, live casino, slots, and crash games — all in Bangladeshi Taka, with full control in your hands.
18+ | Play Responsibly | Gambling can be addictive — know your limits.