cickex Frequently Asked Questions
Everything you need to know about registering, depositing via bKash and Nagad, placing cricket bets, claiming bonuses, and staying safe on cickex — answered clearly in one place for Bangladesh players.
This page covers the most common questions from cickex players across Bangladesh — from Dhaka and Chittagong to Sylhet and Cox's Bazar. Whether you are setting up your account for the first time, navigating a bKash deposit, decoding a bonus wagering requirement, or looking for responsible gaming tools, you will find a direct, clear answer below. If your question is not covered here, our support team is reachable at [email protected] around the clock.
Quick Facts at a Glance
Before diving into the full FAQ, here are six things every Bangladesh player should know about cickex.
Deposits via bKash, Nagad, Rocket, and Upay are credited to your cickex balance in seconds. No waiting, no bank delays — your funds are ready to bet on the next BPL match the moment the transaction confirms on your mobile wallet.
Every page and transaction on cickex is protected by 256-bit SSL/TLS encryption. Your personal data and payment details are stored securely with strict internal access controls and are never shared with third-party marketers.
BPL, IPL, T20 World Cup, Bangladesh Tigers series, and more — cickex offers pre-match and live in-play cricket betting with dozens of markets per match, competitive odds, and real-time score updates throughout every fixture.
New cickex players in Bangladesh are eligible for a welcome bonus on their first qualifying deposit. Bonus terms are published on the Promotions page. Always check the wagering requirement and eligible games before claiming any offer.
cickex is a strictly 18+ platform. Every account undergoes age verification via NID or passport as part of the KYC process before the first withdrawal is released. Underage gambling is illegal and actively prevented on cickex.
cickex's customer support team is available every day of the year via live chat (while logged in) and email. Responsible gaming requests — including self-exclusion and deposit limit changes — are actioned within one hour of receipt.
Account & Registration
How do I create a cickex account in Bangladesh?
Creating a cickex account takes under two minutes. Visit the cickex website, click the registration link, enter your mobile number, choose a secure password, and confirm your date of birth. You must be 18 years or older to register. Once your mobile number is verified via OTP, your account is active and ready to deposit through bKash, Nagad, Rocket, or Upay.
What documents are needed for KYC verification on cickex?
cickex requires a valid National Identity Card (NID) or Bangladesh Passport for KYC verification. You will also need to submit a clear selfie holding your document next to your face. KYC is mandatory before processing your first withdrawal. Our compliance team typically reviews submissions within 24 hours on business days.
Can I open more than one account on cickex?
No. cickex strictly allows one account per person, per household, and per device. Duplicate accounts violate our Terms and Conditions and will result in the suspension of all associated accounts and forfeiture of any balances. If you have accidentally created two accounts, contact [email protected] immediately to resolve the issue before any penalty is applied.
I forgot my cickex password — how do I reset it?
You can reset your cickex password by clicking the "Forgot Password" link on the login page. Enter your registered mobile number and you will receive a one-time password (OTP) via SMS. Use the OTP to verify your identity and then set a new password. If your registered mobile number is no longer active, email [email protected] for manual account recovery.
How do I close my cickex account permanently?
To permanently close your cickex account, send an email to [email protected] with the subject line "Account Closure Request" from your registered email address. Include your username and registered mobile number. Any remaining balance will be returned to your last verified payment method within five business days. If you are closing due to gambling concerns, we encourage you to consider our self-exclusion option instead.
Deposits & Withdrawals
How do I deposit money on cickex using bKash?
To deposit via bKash on cickex, log in to your account and navigate to the Deposit section. Select bKash as your payment method, enter the amount you wish to deposit (minimum ৳200), and follow the on-screen instructions to complete the bKash Send Money transaction to the displayed merchant number. Your cickex balance is credited instantly once the transaction is confirmed on the bKash network.
How long does a Nagad deposit take to appear on cickex?
Nagad deposits on cickex are processed instantly in almost all cases — your account balance updates within seconds of a successful Nagad transaction. In rare cases of network congestion, crediting may take up to five minutes. If your balance has not updated after 10 minutes, contact our support team with your Nagad transaction ID and the amount sent.
What is the minimum withdrawal amount on cickex?
The minimum withdrawal amount on cickex is ৳500 for all supported payment methods, including bKash, Nagad, Rocket, and Upay. There is no maximum withdrawal limit per transaction, though very large withdrawals may require additional identity verification as part of our anti-money-laundering compliance process. Withdrawals are generally processed within one to four hours of approval.
Does cickex charge any fees on deposits or withdrawals?
cickex does not charge platform-side fees on standard deposits or withdrawals. However, your mobile banking provider (bKash, Nagad, Rocket, or Upay) may apply their standard transaction charges. Check your provider's fee schedule for details. Bank transfer withdrawals to Dutch-Bangla Bank, BRAC Bank, or other local banks may incur nominal bank processing charges outside cickex's control.
Can I withdraw to a different mobile number than the one I deposited from?
No. cickex enforces a same-method, same-account withdrawal policy for security and anti-fraud reasons. Withdrawals must be sent to the same bKash, Nagad, Rocket, or Upay number used for your most recent deposit. This policy protects your funds and ensures compliance with financial regulations. If your payment account has changed, contact [email protected] to update your verified payment method before requesting a withdrawal.
How long does a withdrawal take to arrive in my bKash account?
cickex processes approved bKash withdrawals within one to four hours during standard operating hours (8 AM to midnight, Bangladesh Standard Time, UTC+6). Withdrawals requested outside these hours are queued and processed first thing the following morning. If your withdrawal has not arrived within six hours of approval, email [email protected] with your withdrawal reference number.
Games & Gameplay
Can I bet on BPL cricket matches at cickex?
Yes. cickex offers a comprehensive Bangladesh Premier League (BPL) sportsbook covering pre-match and live in-play betting markets. Available markets include match winner, total runs, top batsman, method of dismissal, powerplay runs, and many more. BPL odds are updated in real time during matches. You can also bet on T20 World Cup fixtures, IPL matches, and Bangladesh Tigers international series throughout the year.
What slot games are available on cickex?
cickex hosts hundreds of slot titles from leading providers including Pragmatic Play, NetEnt, Microgaming, and Spribe. The library spans classic three-reel slots, five-reel video slots with bonus rounds, progressive jackpot games, and branded titles. All slots are available on desktop and mobile browsers without requiring a separate app download. Return-to-player (RTP) percentages for each game are displayed in the game information panel.
Is the Aviator crash game available on cickex?
Yes. Aviator by Spribe is one of the most popular crash games on cickex. The game uses a provably fair random number generator, meaning every round result can be independently verified by players. You can access Aviator directly from the cickex navigation menu. Minimum bets start at ৳10 per round, making it accessible for players at all budget levels.
Does cickex have a mobile app I can download?
cickex is fully optimised for mobile browsers on Android and iOS devices — no app download is required. Simply open your preferred mobile browser, visit cickex.com, and the site automatically adjusts to your screen size. The mobile experience covers all features including sports betting, live casino, slots, deposits, and withdrawals. A dedicated app may be released in future; check back for updates.
What is the RTP (Return to Player) on cickex slot games?
RTP varies by individual slot title, but the majority of games in the cickex library carry an RTP between 95% and 97%, which is competitive with industry standards. High-RTP titles such as those from NetEnt and Pragmatic Play are clearly labelled. RTP represents the theoretical long-term payout percentage and is calculated over millions of spins — it does not guarantee results on any individual session.
Bonuses & Promotions
What welcome bonus does cickex offer to new players in Bangladesh?
cickex offers a welcome bonus to new players upon their first qualifying deposit. Bonus terms — including the percentage match, minimum deposit threshold, eligible games, and wagering requirement — are published on the Promotions page and updated regularly. Always read the full bonus terms before claiming, paying particular attention to the wagering multiplier and the time window within which the requirement must be met.
What does wagering requirement mean, and how does it work on cickex?
A wagering requirement (also called a playthrough requirement) is the number of times you must bet your bonus amount before any winnings derived from that bonus can be withdrawn. For example, a ৳1,000 bonus with a 30x wagering requirement means you must place a total of ৳30,000 in qualifying bets before requesting a withdrawal. Only bets on eligible games count towards the requirement — check the specific bonus terms for the list of qualifying games.
How do I claim free spins on cickex?
Free spins on cickex are awarded as part of specific promotions, deposit bonuses, or loyalty rewards. When free spins are credited to your account, a notification appears in your account dashboard. Navigate to the eligible slot game listed in the promotion and your free spins will be available automatically. Winnings from free spins are typically subject to a wagering requirement before withdrawal — check the promotion's terms for the exact multiplier.
Does cickex have a loyalty or VIP programme?
Yes. cickex operates a tiered loyalty programme that rewards consistent players with points redeemable for bonus funds, free spins, and exclusive promotions. Players progress through tiers based on their wagering activity. Higher tiers unlock benefits such as faster withdrawal processing, dedicated account managers, and access to VIP-only tournaments. Details of the current loyalty programme structure are available on the Promotions page after logging in.
Can I use a bonus on cricket betting at cickex?
Some cickex promotions are specifically designed for sportsbook use and can be applied to cricket betting markets including BPL, IPL, and T20 World Cup fixtures. Sports bonuses typically carry their own wagering terms, minimum odds requirements, and eligible market restrictions. Casino bonuses are generally restricted to slots and live casino games and cannot be used on the sportsbook. Check the individual promotion's terms for full eligibility details before placing your bet.
Safety & Responsible Gaming
Is cickex safe and legal for players in Bangladesh?
cickex operates as a secure online betting platform protected by SSL encryption across all pages and transactions. Player funds are held in segregated accounts separate from company operational funds. All games use certified random number generators for provably fair outcomes. cickex does not make specific claims about local licensing — players are responsible for understanding the laws applicable to online gambling in their jurisdiction before registering.
How does cickex protect my personal and financial data?
cickex protects all player data using industry-standard 256-bit SSL/TLS encryption for data in transit and AES encryption for data at rest. We do not store full payment card numbers. Access to personal data is restricted to authorised personnel only, subject to strict internal access controls. We do not sell or share your data with third-party marketing companies. For full details, read the cickex Privacy Policy at cickex.com/privacy-policy.
What is the minimum age to play on cickex?
The minimum age to register and play on cickex is 18 years. This applies to all game types — sports betting, live casino, slots, and crash games. Age verification using a valid NID or passport is required before any withdrawal is processed. Any account found to belong to a person under 18 will be immediately closed and all deposits returned. If you suspect an underage person is using cickex, report it to [email protected].
How do I self-exclude from cickex if gambling is becoming a problem?
You can activate self-exclusion on cickex by visiting Account Settings and selecting the Responsible Gaming tab, or by emailing [email protected] with the subject line "Self-Exclusion Request". Available periods are 6 months, 1 year, 3 years, or permanent. Self-exclusion takes effect within one hour of your request and cannot be reversed until the chosen period has fully elapsed. Any real-money balance is returned to your verified payment method within five business days.
How do I set deposit limits on my cickex account?
Deposit limits on cickex can be set directly from the Responsible Gaming section of your Account Settings. You can apply daily, weekly, or monthly deposit caps in Bangladeshi Taka, with increments of ৳500. Limit reductions take effect immediately. Limit increases require a mandatory 24-hour cooling-off period before they activate — a deliberate safeguard to protect you from impulsive decisions.
Gambling can be addictive. If you or someone you know is struggling with problem gambling, please visit our Responsible Gaming page for tools, resources, and guidance. cickex is committed to providing a safe environment for all players in Bangladesh. 18+ only.
Can't Find Your Answer?
Our support team at cickex is available 24/7. Reach us at [email protected] or explore more of the site while we help you out.
18+ | Play Responsibly | Gambling can be addictive — know your limits.